First Steps: How to Use the New Ordering App

This step-by-step guide will walk you through the process of setting up your restaurant account within the NEW Forest Produce ordering app.

Don't have our new app installed? Click here to get started

HOW TO LOGIN IN TO THE APP

You can log in to the mobile app using your login credentials, your email or phone numbers.

1. Open the Mobile App

2. Click on Get Started

3. Enter Your Details:

   • Choose your country code and enter your cell phone number or enter your email

   • Enter the code you receive via text message or email

*Please note: Your details must be up to date on our system to log in. If you’re having any issues, just contact the office and we’ll get you sorted.

Note: When asked to sync contacts, you can choose whether or not to sync them.

HOW TO ADD A TEAM MEMBER

1. Add your team member’s cell phone number to your contacts

2. Click on Team, bottom right

3. Click on Add Team Member

4. Click on Contacts and search for the team member directly in your contacts or Form to add the contact name and the phone number

5. Click on Continue

6. Assign role to your team member and click on Continue

   • Admin: Manage order guides and roles

   • Contributor: Check deliveries and contribute to orders

   • Staff: Place orders and reply to messages

7. Assign supplier chats and click on Continue

HOW TO PLACE AN ORDER

1. Select the conversation with your distributor

2. Tap Start Order

3. If you don't have products in your Order Guide, click on Catalog, bottom left of your screen

   • Search for the product and click on the star icon on the right side to add it to your Order Guide

   • You can also order directly from your distributor catalogue by clicking on the cart icon

4. Click on the + icon to add the product to your cart

5. Select your desired delivery date

6. Click on Your Cart to check out

7. Click on Add Delivery Date and choose the day in the calendar

8. Click on the blue button Checkout

9. Click on Order Now

NEED A HAND?

If you have any questions or run into any issues, our #teamforest crew are always on standby to help. Call the office on 01884 849274 or get in touch with your Account Manager directly on WhatsApp.

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